Terms and Conditions

1. Using the website

Use the website lawfully and provide accurate information when contacting us. You must be authorised to act for a society or organisation when requesting or accepting services on its behalf.

2. Product information and demos

Website descriptions, blog articles and demos provide general information about the platform. A demo or inquiry does not create a subscription or guarantee that every feature is included in a particular plan. Confirm the features, implementation scope and support arrangements in your written order before purchasing.

Blog content is general educational material. Decisions involving accounting, tax, compliance or legal obligations should be checked with an appropriately qualified adviser.

3. Subscriptions, pricing and payments

The applicable plan, billing frequency, taxes, implementation charges and optional add-ons are those agreed in the quotation or service agreement. Any renewal, price change, upgrade or cancellation arrangement should be confirmed in that agreement.

Any trial or promotional offer is subject to the conditions communicated for that offer. A trial does not by itself establish a paid-subscription refund entitlement. Refund requests are handled under our Refund Policy, the accepted service terms and applicable law.

4. Account access and customer responsibilities

Customers are responsible for authorising their users, providing accurate data, protecting login credentials and ensuring they have permission to upload or process society and resident information. Notify our team of suspected misuse or unauthorised access.

5. Acceptable use

Do not attempt to gain unauthorised access, disrupt the website or service, introduce malicious code, impersonate another person, or use the platform for unlawful activity. Do not upload material that infringes another person’s rights.

6. Content and intellectual property

DeonERP branding, website design and software materials are protected by applicable intellectual property rights. Browsing the website or subscribing to a service does not transfer ownership of the software or branding.

Rights in customer-supplied content remain with the relevant owner. The permissions needed to process that content for a subscribed service are governed by the customer’s agreement.

7. Privacy and third-party services

Our Privacy Policy describes information handling for the public website and inquiries. Separate service agreements govern additional arrangements for society data.

External links, maps, payment services and integrations may be governed by third-party terms. Availability and functionality may depend on those providers.

8. Availability and service issues

Maintenance, technical faults or third-party outages may affect access. Any specific uptime commitment, backup arrangement, support response or remedy must be stated in the relevant service agreement. Report service problems to our support team with details of the affected society and issue.

9. Liability and statutory rights

Responsibilities, liability limits and remedies for a paid service are governed by the accepted agreement and applicable law. Nothing in these website terms excludes rights or remedies that cannot lawfully be excluded.

10. Applicable law and resolving concerns

These website terms are governed by applicable Indian law. Contact us first with any concern so that we can try to resolve it. Any dispute forum agreed in a service contract remains subject to applicable law and mandatory consumer rights.

11. Updates to these terms

We may update these website terms by publishing a revised version with an updated date. Changes to a subscribed service remain subject to the terms of the relevant agreement.

Contact us

For questions about this policy, contact DeonERP: